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    • 8:00 a.m. to 4:30 p.m. Central Standard Time (CST): 800-752-8140
    • 4:30 p.m. to 6 p.m. CST: 800-558-6878
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    U.are.U® Troubleshooting

    Sometimes the U.are.U* online sensor just won't cooperate. Sometimes it's user error. Here is a list of steps you can try to get it working:

    • If you are getting a certificate warning when logging in, please click Here and select "Run."
    • Another Sensor Unavailable trick is:
      • Unplug the sensor.
      • Restart your computer.
      • Plug it back in when you've logged on to your PC.
      • Plug it in to a different USB port.
    • Verify your username is spelled correctly. (TYPICALLY firstname.lastname)
    • Ensure the software from the CD is installed on the PC you're connecting with sensor. Current version is Digital Persona Online Client 4.4.1. If you have CDROM with U.are.U Online Client 2.0.0, 3.0.0, 3.1.0, 3.2.0, or 4.2.0, please upgrade.
    • Click here to download and install it.
    • Double-check that the sensor is fully plugged into the USB port on the PC
    • If your software is properly installed, but you can't seem to get a reading on your finger, view this page to make sure you're using the sensor correctly
    • If you hear a high pitched 'beep' after pushing your finger down, call us.

    If you're still having problems please feel free to contact us at (800) 752-8140 and ask for UBB.COM Support.

    * DigitalPersona, the DigitalPersona logo, U.are.U, and One Touch are trademarks, or registered trademarks, of DigitalPersona Incorporated