Operations & Customer Support
Answers fast:
- 8:00 a.m. to 4:30 p.m. Central Standard Time (CST): 800-752-8140
- 4:30 p.m. to 6 p.m. CST: 800-558-6878
Upgrading to DigitalPersona Online 4.4.1
If you have Digital Persona Pro (fingerprints for PC login)
please call United Bankers' Bank and ask for UBB.COM support.
You will need special instructions.
IMPORTANT!
- Before beginning, make sure that you are logged into the computer with a user that has administrator's rights to install software in the pc you want to install DP Online
- Download This software and save it on the desktop
Removing old software
- Disconnect finger sensor
- Open your CONTROL PANEL (START, SETTINGS, CONTROL PANEL OR START, CONTROL PANEL)
- Double click ADD /REMOVE Programs to open it
- Remove the software for "U.are.U Online Client"
- Restart the computer
Installing new software
- Choose to Open (or RUN) the software you saved on the desktop before. If you have the CD then insert it in the CD drive and continue with STEP 4
- Confirm that you want to Open (or RUN) it from our site, approve any security warnings
- It will ask you if you want to install U.are.U Online client, answer YES
- Accept license agreement and then walk through the wizard by clicking NEXT and then FINISH
- Restart the computer
- Log in to computer again as the administrator, connect the sensor and wait for hardware installation to finish installing the new drivers for DP online client (After a few seconds the sensor should light up)
- Visit the Sign In page and login with fingerprint to make sure the sensor works properly
- The image next to the U.are.U login section will change to the UBB logo and the words "Touch Sensor" and "To Begin"
