Welcome to UBB.com > Help > U.are.U Support Files > Chipset Fix

(last updated 3/17/2004)

Symptoms caused by Chipset issue:

1. Sensor appears to be installed correctly according to Device Manager, but won't work
2. Sensor's little square in the middle is glowing red
3. User can start registration wizard but it quits at the "touch sensor" part, it doesn't light up
4. Online client says "Touch Sensor" but it doesn't light up

Problem:
Non-USB Compliant expansion card or USB chipset on motherboard. Only happened to a few DELL PC's (Optiplex models mostly) or laptops.

Steps to fix CHIPSET issue:

• This fix is designed for W2K or WXP only.
• These steps should only be used if instructed and assisted by UBB tech support

1. Confirm that steps from GENERAL TROUBLESHOOTING, have been completed. Sensor should be connected.
2. Run HCEnum.exe (c:\ubbsupport\), it will create a text file , email to info@ubb.com
3. In the text file, look for DEV=2442 or DEV=2444 and if REV=02 or REV=01.
   1. If present, then they need to be fixed. REV=04 is not affected
   2. If not present, send Diagnostics information to UBB
4. Click START, RUN, type CMD, Click OK
5. At prompt, type NET STOP DPHOST, make sure the service stops, close window
6. DISCONNECT SENSOR, note which port it was removed from (for step 9)
7. Double click the install.reg (c:\ubbsupport\), confirm that you want to enter it into the registry
8. Plug in device into SAME USB port
9. Run dpUpload.exe
10. This will take about 20 seconds. Do not remove or touch sensor.
11. If the device cannot be upgraded due to a version or serial EEPROM size constraint then it will show a dialog box. TAKE NOTE if it does.
12. If the program executes successfully, it will either say DONE or the window will go away.
13. Unplug the sensor
14. Reboot
15. After logging in, connect the sensor to same USB port
16. Go to www.ubb.com or https://register.ubb.com to continue as needed

At this point, if it still doesn't work, send diagnostic info to UBB tech support

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