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HR Question of the Week

08.15.14

We have a Branch Manager who has been with us two years .We have had numerous conversations with him about his abrupt communication style which does not set well with customers and employees; and his overall performance does not meet expectations.  We have decided to place him on a Performance Improvement Plan (PIP). Do you have any suggestions as to the format and what we should include as we write this PIP?

USource Answer:

Yes, we can assist you. It is important to indicate the performance/behavior issues as specifically and detailed as possible. Explain what happens as a result of the manager's communication style with customers and employees? Indicate the goals for the employee, what must be accomplished and when. Schedule weekly follow-up dates to meet with the employee to discuss the status of the goals. At the end of the PIP include this statement,

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