Communication is a key ingredient to achieving exceptional customer service. Our goal is to share the experience, knowledge and unique insights we gain working with more than 600 bank customers throughout the Midwest and Pacific Northwest. Here you can browse the latest UBB news headlines, or check out upcoming events and seminars.
If you would like to check out the latest issue of The Independent, our quarterly general interest newsletter, or any of our product-specific updates, click here to visit our newsletter page. You can also subscribe to any or all of these publications and have them sent to you directly.
All of our non-exempt, full-time employees are required to take a 30 minute lunch break. We have one employee who never takes the entire 30 minutes for lunch without working on a job –related function for about half of the time. Her supervisor has told her repeatedly that she needs to take the entire 30 minute break without work-related functions. We subtract the 30 minute lunch break from her hours worked during the day, because that is the time that is supposed to be taken. Is that okay? Are there other things that can be done to handle this situation?
Ben Eskierka, Senior Vice President and Chief Investment Officer, is pleased to announce the promotion of James Radtke to UBB Securities Sales Manager.
Bill Rosacker, president and CEO of United Bankers’ Bank (UBB), would like to announce the retirement of Chuck Hokans, executive vice president, along with a series of promotions designed to maintain and improve interaction with customers. Hokans will retire Dec. 31, 2014.
UBB is partnering with ECCHO to offer members NCP exam preparation. These sessions--only offered to a select group
--will help you learn new information as well as review what you already know.
All live webinars are recorded so you can
listen on your schedule. In addition, a class instructor is available to answer your questions. Slides will be provided in
advance of each 90-min webinar so you can familiarize yourself with the materials ahead of time.
Three review sessions will revisit all primary topics and provide additional opportunities for questions.